Returns Policy

Order Cancellations

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Creamy Chic, for a full refund. This does not apply to items marked with a "+" next to the product name.

Order cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to Customer Care.

To cancel your Standard Delivery Order please click here

To cancel your Next Day Delivery Order, please click here

If however your order has already been processed, you will need to return the order to us.

Please read the Return or Exchange an item section below.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable; these are clearly marked with a '+' next to the product name.

Please note:

• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Please complete the form on the back of your invoice and send both the invoice and parcel to:

Creamy Chic Returns
70 Foxwell Drive
Oxford
OX3 9QF

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.

Delivery Information

UK for all other countries please click here

You may select one of the following two delivery methods at the final billing page:

Standard Delivery (3-4 working days): £3.50
Next Day Delivery: £4.50. Available Monday to Thursday, except bank holidays (UK Only)

IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES: